Privacy Policy
PRIVACY POLICY
Sorios LLC (“Sorios,” “we,” “us,” or “our”) is a cybersecurity and managed IT services company headquartered in Anaheim, California. We provide services including cloud advancement, cybersecurity, data backup and recovery, modern workplace solutions, and networking services to businesses across industries.
This Privacy Policy applies to personal information collected through our website at sorios.com, our client portals, and in the course of providing our services. By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information in two primary ways: directly from you, and automatically through your use of our website and services.
Information you provide directly:
- Name, email address, phone number, and company name
- Account credentials when accessing client portals
- Support tickets and communications sent to our team
- Contract and billing information for service agreements
- Information shared during consultations, calls, or onboarding
Information collected automatically:
- IP address, browser type, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and log data from our systems
- Cookies and similar tracking technologies (see Section 8)
Information from third parties:
- Business contact data from LinkedIn or partner referrals
- Technical environment data collected during managed service delivery
3. How We Use Your Information
We use the information we collect solely for legitimate business purposes and never sell it to third parties. Specifically, we use your data to:
- Deliver and manage IT and cybersecurity services under your agreement with us
- Respond to inquiries, support requests, and consultations
- Send service updates, security alerts, and operational notifications
- Send marketing communications (you may opt out at any time)
- Improve our website and service offerings
- Comply with legal and regulatory obligations
- Prevent fraud and monitor for security threats
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
Service providers: We engage trusted third-party vendors to help operate our business (e.g., cloud hosting, email delivery, analytics). These vendors are contractually bound to use your data only as directed by us and to maintain appropriate security standards.
Legal requirements: We may disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of Sorios, our clients, or the public.
Business transfers: If Sorios is involved in a merger, acquisition, or sale of assets, personal data may be transferred. We will notify affected parties before data becomes subject to a materially different privacy policy.
We never share client network data, security configurations, or sensitive business information with any unauthorized third party. All subprocessors undergo a security review before engagement.
5. Data Security
As a cybersecurity company, data protection is foundational to how we operate. We apply the following safeguards:
- Encryption in transit (TLS 1.2+) and at rest for all sensitive data
- Role-based access controls and least-privilege principles
- Multi-factor authentication on all internal systems
- Regular vulnerability assessments and penetration testing
- Security incident response procedures and breach notification protocols
- Employee security awareness training and background checks
- Compliance with NIST frameworks and SOC 2 practices
In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:
- Client account data: retained for the duration of the service relationship plus 7 years for legal and accounting compliance
- Inquiry and contact form data: retained for up to 3 years
- Website analytics data (anonymized): retained for up to 26 months
- Security logs: retained for up to 12 months
Upon expiry of these periods, data is securely deleted or anonymized using industry-standard methods.
7. Your Privacy Rights
California residents (CCPA/CPRA):
- Right to know what personal information we collect, use, and disclose
- Right to delete personal information we hold about you
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information (we do not sell data)
- Right to non-discrimination for exercising your privacy rights
- Right to limit use of sensitive personal information
All users:
- Opt out of marketing communications at any time by emailing us or clicking “unsubscribe”
- Request access to or a copy of the personal data we hold about you
- Request correction of inaccurate information
To exercise any of these rights, email us at info@sorios.com with the subject line “Privacy Rights Request.” We will respond within 45 days.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide functionality and understand how visitors use our site.
- Essential cookies — Required for site functionality and security. Duration: session.
- Analytics cookies — Understand page visits and usage patterns (anonymized). Duration: up to 26 months.
- Preference cookies — Remember your settings and choices. Duration: 12 months.
- Marketing cookies — Deliver relevant content (only with your consent). Duration: 90 days.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@sorios.com and we will promptly delete it.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page, post a notice on our website, and notify active clients by email. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Sorios LLC Anaheim, CA, USA Email: info@sorios.com Website: sorios.com
We aim to respond to all privacy-related inquiries within 45 days.